This Privacy Policy explains in plain, legal-grade English exactly what personal data fe77 collects from Pakistani users, why we collect it, how we use it, how long we keep it, and what rights you have over it. Your privacy is not a feature we bolt on — it is a foundational commitment.
Privacy at a Glance
fe77 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or any external organisation. Your data exists on fe77 solely to operate your account and comply with our legal obligations — nothing else.
All data transmitted between your device and fe77's servers is encrypted with 256-bit SSL/TLS. Stored personal data — including CNIC copies and payment information — is protected using AES-256 encryption at rest. Passwords are hashed, never stored in plain text.
Access to user personal data within fe77 is restricted to staff who require it to perform their job function — support agents, compliance officers, and payment processors. Access is logged, audited, and revoked immediately upon role change or departure.
fe77 does not hold your personal data indefinitely. Retention periods are defined by data category and regulatory requirement. Transaction records are retained for seven years for AML compliance. Account data is purged within 12 months of confirmed account closure.
You have the right to access your data, correct inaccuracies, request deletion, restrict processing, and object to how we use it. fe77 processes these requests within 30 days. No legal jargon, no deliberate stonewalling — we take your data rights seriously.
Where fe77 shares data with third parties — such as payment processors (JazzCash, EasyPaisa) or fraud prevention services — those parties are bound by data processing agreements that prohibit them from using your data for any purpose other than the contracted service.
This Privacy Policy applies to all users of the fe77 platform accessible at fe77.biz. By creating a fe77 account or using any fe77 service, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the fe77 platform immediately.
fe77 is committed to protecting the privacy and personal data of every user who interacts with our platform. This Privacy Policy ("Policy") sets out, in comprehensive and transparent terms, how fe77 collects, processes, stores, shares, and ultimately deletes the personal data of its users.
This Policy applies to all data processing activities conducted by fe77 in connection with the operation of the fe77.biz platform, including account registration, gameplay activity, deposits and withdrawals in PKR, customer support interactions, and any marketing communications you have opted into. It applies equally to users accessing fe77 from Karachi, Lahore, Faisalabad, Islamabad, Multan, and every other location in Pakistan.
This Policy should be read in conjunction with fe77's Terms & Conditions, which govern your use of the platform more broadly. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to data privacy, this Policy shall take precedence.
For the purposes of this Privacy Policy, the data controller responsible for the personal data you provide to fe77 is the fe77 platform operator, accessible via fe77.biz. fe77 operates under internationally recognised gaming standards and is subject to applicable compliance requirements including Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations that directly affect how we collect and retain certain categories of personal data.
If you have any questions about this Privacy Policy or about how fe77 handles your data, you may contact our Data Privacy team via the email address specified in Section 16 of this document.
fe77 collects personal data across several categories, the scope of which depends on how you interact with the platform. The following table summarises the categories of personal data we collect and the primary reason for collection:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number | Account registration, age verification, KYC compliance |
| Contact Data | Pakistani mobile number, email address | Account communications, OTP delivery, support |
| Financial Data | Payment method identifiers (JazzCash/EasyPaisa number, bank account details, masked card numbers) | Deposit processing, withdrawal verification, AML screening |
| Transaction Data | Deposit history, withdrawal history, bet history, game session records | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, session duration, features accessed | Platform improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support delivery, quality assurance, dispute resolution |
| KYC Documents | CNIC copy, proof of payment method, address verification documents | Identity verification, AML/KYC regulatory obligation |
fe77 collects personal data through the following channels and mechanisms:
The majority of personal data fe77 holds is provided directly by you during account registration, during the KYC verification process, when you make a deposit or request a withdrawal, when you contact our support team, or when you update your account settings. This is the primary data collection channel.
When you access and use the fe77 platform, certain technical and usage data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, your session start and end times, the pages you navigate to within fe77, and the games you play or markets you bet on. This data is collected through server logs, application analytics, and — where you have consented — cookies and similar tracking technologies.
When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, or USDT, the relevant payment processor shares with fe77 the minimum transaction data required to confirm, credit, or process the payment. This typically includes a transaction reference, the payment method identifier, and the PKR amount.
fe77 works with third-party fraud prevention and AML screening services that may provide us with risk-scoring data based on your identity information and transaction patterns. This data is used solely for the purpose of complying with our AML obligations and protecting the platform against financial crime.
fe77 processes your personal data only where a valid legal basis exists. The legal bases upon which fe77 relies are as follows:
fe77 uses the personal data it collects for the following purposes:
fe77 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the minimum extent required for the stated purpose:
Transaction data is shared with payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT exchange services — to the extent required to process your deposits and withdrawals. These providers are independently regulated financial institutions with their own data protection obligations.
fe77 engages third-party KYC and AML screening services to verify user identities and screen transactions against sanctions lists and financial crime databases. These providers process personal data solely as our data processors under binding contractual terms that prohibit any independent use of your data.
fe77's platform is hosted on third-party cloud infrastructure. Our hosting providers process technical data as part of platform operations. These providers are contractually prohibited from accessing or using your data beyond their infrastructure role.
fe77 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies in response to lawful requests, court orders, or applicable legal obligations. fe77 will notify affected users of such disclosures where legally permitted to do so.
In the event that fe77 undergoes a merger, acquisition, or sale of substantially all of its assets, personal data held by fe77 may be transferred to the successor entity. Users will be notified of any such transfer and of any changes to how their data will be handled as a result.
fe77 uses cookies and similar tracking technologies on the fe77.biz platform. A cookie is a small text file placed on your device when you visit a website. fe77 uses the following categories of cookies:
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fe77 platform. fe77 does not use third-party advertising or cross-site tracking cookies.
fe77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
fe77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulation. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account identity data (name, DOB, CNIC) | Duration of account + 12 months post-closure | Account management; KYC compliance period |
| Transaction and financial records | 7 years from transaction date | AML regulatory retention requirement |
| KYC documents (CNIC copies, proofs) | 5 years from submission date | AML and identity verification compliance |
| Support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Technical and usage data (logs) | 13 months from collection | Security monitoring, fraud detection |
| Marketing consent records | Duration of consent + 3 years | Demonstrating lawful marketing basis |
| Self-exclusion records | Permanent (or until statutory minimum exclusion period expires) | Responsible gaming enforcement |
At the end of any applicable retention period, fe77 will securely delete or anonymise the relevant personal data in accordance with established data destruction procedures. Anonymised or aggregated data that cannot be used to identify an individual may be retained beyond these periods for statistical and analytical purposes.
As a user of fe77, you have the following rights with respect to your personal data. fe77 is committed to honouring these rights promptly and without unnecessary friction. All rights requests are processed within 30 calendar days of receipt:
Request a copy of all personal data fe77 holds about you, along with information about how it is used and shared.
Request correction of any inaccurate or incomplete personal data fe77 holds about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that fe77 limit the processing of your data in certain circumstances while a dispute or review is pending.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to the processing of your personal data where fe77 relies on legitimate interests as the legal basis for processing.
To exercise any of these rights, contact fe77's Data Privacy team via the email address in Section 16. You will need to verify your identity before we can process your request. fe77 does not charge a fee for exercising your data rights under normal circumstances.
Parents and guardians who believe that a minor has created a fe77 account should contact fe77 support immediately at [email protected] (displayed here as plain text for information only — this is not a clickable link). fe77 will investigate and act on all such reports promptly and with full confidentiality.
fe77's core platform infrastructure is operated with data security as a primary design consideration. Where personal data is processed or stored outside of Pakistan — for example, on cloud infrastructure operated by internationally certified providers — fe77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or the use of hosting providers that maintain internationally recognised security certifications. fe77 does not transfer personal data to countries or entities that cannot demonstrate an adequate level of data protection.
fe77 may send promotional communications — including bonus offers, platform updates, new game announcements, and PSL cricket betting promotions — to users who have expressly opted in to receive such communications. Consent to marketing is entirely voluntary and separate from consent to these Terms.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to use the fe77 platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts). Transactional communications are necessary for the operation of your account and cannot be opted out of while your account is active.
fe77 may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or operational requirements. Where changes are material, fe77 will notify registered users via email and/or a prominent in-platform notification at least 14 days before the updated Policy takes effect.
The "Effective Date" displayed at the top of this document indicates the date from which the current version of this Privacy Policy applies. We encourage you to review this Policy periodically to stay informed about how fe77 protects your data. The most current version is always available at fe77.biz/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or fe77's handling of your personal data, please contact the fe77 Data Privacy team through the following channels:
When submitting a data rights request, please provide your registered fe77 username, your registered Pakistani mobile number, and a clear description of the data right you wish to exercise. Identity verification may be required before any request can be processed to ensure we are responding to the account holder and not a third party.
Response Timeframe: fe77 aims to acknowledge all data privacy requests within 48 hours and to fully resolve them within 30 calendar days. In cases of exceptional complexity, fe77 may extend this period by a further 60 days and will notify you of the extension and the reason for it before the initial 30-day period expires.
From encrypted login sessions to zero data selling, fe77 is built on trust. Explore the platform with confidence.